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If you are a Consumer or an Entrepreneur with consumer rights, you may withdraw from a distance contract within 14 days of receiving your order without giving a reason.
To exercise your right of withdrawal:
- Send a withdrawal statement to: biuro@bezpiecznaodziez.pl
- Return the goods within 14 days of submitting the withdrawal statement.
- The buyer bears the cost of returning the goods.
A refund will be issued no later than 14 days after we receive your withdrawal statement. We may withhold the refund until we receive the returned goods or proof that they have been sent, whichever occurs first.
Goods should be returned in a condition that does not go beyond what is necessary to establish their nature, characteristics and functioning.
When is a return not possible?
The right of withdrawal does not apply, among others, to:
- products made to individual order,
- personalised workwear and PPE (printing or embroidery),
- products made to the customer's specification,
- products that cannot be returned for hygiene reasons once the packaging has been opened.
Complaints
All products offered should conform to the contract and be free from defects.
If received goods are damaged, not as described or otherwise non-conforming, you may file a complaint.
How to file a complaint?
Send your complaint to:
Please include:
- order number,
- contact details,
- description of the problem,
- expected resolution,
- product photos (if helpful).
You may request:
- repair of the product,
- replacement of the product,
- a price reduction,
- withdrawal from the contract (in cases provided by law).
Complaints are processed within 14 days of receipt.
If a complaint is upheld, costs related to repair, replacement or transport of the complained product are covered by the Seller.
Returns and complaints address
TUKAN s.c. Paweł Tuczkowski, Artur Klemann
ul. Worcella 31
80-809 Gdańsk, Poland
Email: biuro@bezpiecznaodziez.pl
Phone: +48 690 401 154