Terms and conditions

ONLINE STORE TERMS AND CONDITIONS

bezpiecznaodziez.pl

Effective from: 1 June 2026

These Terms and Conditions set out the rules for using the online store bezpiecznaodziez.pl, placing orders, and concluding and performing sales contracts between the Seller and the Customer. Contracts are concluded in Polish.

1. General provisions

The online store operating at bezpiecznaodziez.pl (the "Store") is run by TUKAN s.c. Paweł Tuczkowski, Artur Klemann, ul. Worcella 31, 80-809 Gdańsk, Tax ID (NIP): 5832495150, REGON: 225602396 (the "Seller"). The partners of the civil partnership conduct business activity on the basis of entries in the Central Registration and Information on Business (CEIDG). The name "bezpiecznaodziez.pl" is a trade brand of the store operated by TUKAN s.c.; the seller and contracting party for contracts concluded through the Store remains TUKAN s.c.

Contact with the Seller: e-mail biuro@bezpiecznaodziez.pl, phone +48 690 401 154. Telephone contact is available on business days during office hours.

Sales are conducted within the territory of the Republic of Poland and, where available for a given delivery method, within the territory of other European Union member states. No customs duties or import taxes arise in intra-EU trade. For deliveries outside the European Union, additional customs and tax charges may apply, for which the Customer is responsible.

The Terms and Conditions are made available to the Customer free of charge before conclusion of the contract in a manner enabling acquisition, reproduction and storage (download, print or save on a durable medium). The Customer accepts the Terms and Conditions by checking the appropriate box when placing an Order.

Using the Store requires a device with Internet access, an up-to-date web browser and an active e-mail account. Use of certain Store features requires enabling cookies, in accordance with the Cookie Policy.

Creating a Customer Account is voluntary and free of charge. An Account enables, among other things, viewing order history and managing personal and address data. Rules for blocking or deleting an Account are set out in Section 13 of these Terms and Conditions.

Sales are conducted in accordance with the provisions of the Act of 23 April 1964 – Civil Code, the Act of 30 May 2014 on Consumer Rights (the "Consumer Rights Act") and other applicable laws. For Customers who are Consumers, provisions protecting Consumers apply; no provision of these Terms and Conditions excludes or limits Consumer rights arising from mandatory provisions of law, and in case of conflict mandatory provisions prevail.

2. Definitions

Terms used in these Terms and Conditions mean:

Store – the online store operated by the Seller at bezpiecznaodziez.pl.

Customer – a natural person, legal person or organisational unit without legal personality to which the law grants legal capacity, concluding or intending to conclude a contract with the Seller.

Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity (Art. 22[1] of the Civil Code).

Entrepreneur – a natural person, legal person or organisational unit referred to above, concluding a contract in connection with their business or professional activity.

Entrepreneur on consumer rights – a natural person concluding a contract directly related to their business activity where, from the content of that contract, it follows that it does not have a professional character for that person (Art. 7aa of the Consumer Rights Act). Such person is entitled to selected Consumer rights: the right of withdrawal, rights arising from lack of conformity of goods with the contract, and protection against prohibited contractual terms.

Seller – TUKAN s.c. Paweł Tuczkowski, Artur Klemann, operating the Store.

Order – a declaration of intent by the Customer submitted via the Order Form, aimed at concluding a Sales Contract.

Sales Contract – a contract for the sale of Goods concluded at a distance between the Customer and the Seller through the Store.

Goods – a movable item offered in the Store that is the subject of the Sales Contract.

Custom-made Goods – non-prefabricated Goods manufactured or assembled according to the Customer's specification or serving to satisfy their individualised needs (e.g. application of print, embroidery or other personalisation).

Business days – days from Monday to Friday, excluding public holidays.

Durable medium – material or tool enabling storage of information addressed to the Customer in a way that allows future access (e.g. e-mail message, PDF file).

Force majeure – an external event that is impossible to foresee and prevent (e.g. natural disasters, strikes, widespread outages).

ADR – out-of-court (alternative) methods of resolving consumer disputes, described in Section 12.

Withdrawal Form – template withdrawal statement (Appendix No. 1).

Complaint Form – template for reporting a complaint regarding Goods (Appendix No. 2).

Privacy Policy / Cookie Policy – documents available on the Store website setting out rules for processing personal data and use of cookies.

3. Placing Orders and conclusion of contract

The Customer places an Order by completing the Order Form in the Store, providing data necessary for fulfilment (Customer data and delivery address), selecting Goods, delivery method and payment method.

Before placing an Order, the Customer may review and correct entered data and familiarise themselves with the total cost (price of Goods and delivery cost). Placing an Order by clicking the button labelled "I order with an obligation to pay" or equivalent constitutes an offer to conclude a Sales Contract.

After an Order is placed, the Seller promptly sends confirmation of receipt to the e-mail address provided.

A Sales Contract is concluded when the Customer receives an e-mail confirming acceptance of the Order for fulfilment. The Seller sends this confirmation promptly, no later than within 2 business days of placing the Order. If confirmation is not sent within this period, the Customer is not bound by the Order and any payments made are refundable.

The Seller may refuse to fulfil an Order, in particular where false or incomplete data preventing fulfilment is provided or payment is not made on time (Section 4). The Customer is informed of refusal promptly and any payments made are refunded.

Information about Goods presented in the Store, including descriptions and prices, does not constitute an offer within the meaning of the Civil Code but an invitation to conclude a contract (Art. 71 of the Civil Code). Information on Goods availability is indicative and may change until acceptance of the Order for fulfilment, in particular due to stock updates.

4. Prices and payments

Prices of Goods are given in Polish zloty (PLN) and are gross prices (including VAT). The binding price for the parties is the price indicated for the Goods at the time of placing the Order.

When presenting a price reduction for Goods, the Seller indicates alongside the current price the lowest price of those Goods that applied in the 30 days before the reduction was introduced, in accordance with applicable price information rules (the so-called Omnibus Directive).

If given Goods have been offered for sale for less than 30 days, alongside the current price the Seller indicates the lowest price of those Goods that applied from the day they were first offered until the day the reduction was introduced.

In the case of successive, consecutive price reductions of the same Goods (progressive reductions), the Seller indicates as the reference price the lowest price of the Goods that applied in the 30 days before the first of those reductions.

Available payment methods: fast online transfer, BLIK and payment card – processed by the payment operator Tpay (Krajowy Integrator Płatności S.A.) – and cash on delivery. The Customer selects the payment method when placing an Order. The current list of available methods is presented in the cart.

If advance payment is selected (transfer, card, BLIK), the Customer is obliged to pay within 2 business days of conclusion of the contract. Failure to pay within this period may result in cancellation of the Order.

For each Order the Seller issues a sales document. On the Customer's request the Seller issues an invoice. If the Customer provided a Tax ID (NIP) before release of the Goods, an invoice may be issued to Entrepreneur data. A fiscal receipt containing the buyer's Tax ID and documenting a sale up to PLN 450 (or EUR 100) gross constitutes a simplified invoice within the meaning of Art. 106e(5)(3) of the VAT Act. Invoices are issued in accordance with Art. 106b of the VAT Act.

In the case of an obvious technical, clerical or pricing error regarding Goods that could have been noticed by the Customer with due care, the Seller reserves the right to refuse fulfilment of the Order. The Seller informs the Customer of refusal promptly and refunds all payments received from the Customer.

5. Delivery and collection of Goods

Goods are delivered to the address indicated by the Customer. Available delivery methods include in particular: courier (DPD) and InPost (parcel lockers and courier). Delivery cost depends on the selected method and is presented in the cart before placing an Order.

The Seller fulfils Orders in the shortest possible time, usually within 3 business days, unless the Goods description indicates a different period (applies in particular to Custom-made Goods). For advance payment, the fulfilment period runs from the day the Seller's account is credited or payment is authorised.

For Custom-made Goods and Goods sourced on the Customer's request, the fulfilment period may be longer and depends on availability from the manufacturer or supplier. The expected fulfilment period is indicated in the Goods description or confirmed individually before acceptance of the Order for fulfilment.

If after acceptance of an Order the fulfilment period is extended for reasons on the manufacturer or supplier side (e.g. extended production or delivery time), the Seller promptly informs the Customer and agrees a new deadline with them. A Customer who is a Consumer may in such case set the Seller an additional deadline and, after it expires without effect, withdraw from the contract. In relations with Consumers, the Seller releases Goods no later than 30 days from conclusion of the contract, unless the parties agreed a different deadline (Art. 543[1] of the Civil Code).

The Seller endeavours to accommodate the Customer's delivery date preferences. In relations with Customers who are not Consumers (excluding Entrepreneurs on consumer rights), the Seller is not liable for delays arising solely on the carrier's side.

The risk of accidental loss or damage to Goods passes to the Consumer (and Entrepreneur on consumer rights) upon release of the Goods, i.e. handing them over to the Consumer or a person designated by them. However, if the Consumer independently chose a carrier other than those proposed by the Seller, risk passes to the Consumer upon release of the Goods to that carrier (Art. 548 § 3 of the Civil Code). Until that moment the Seller is responsible for the shipment.

If a shipment is not collected by a Customer who is a Consumer, the Seller may withdraw from the contract after prior notice to the Customer to collect and setting an additional appropriate deadline. Reshipment at the Customer's request may involve an additional transport cost determined individually.

If damage to a shipment in transit is found, it is recommended to draw up a damage report with the carrier and take photographic documentation, which facilitates complaint handling. The Customer notifies the Seller of damage (e.g. by e-mail); the Seller supports the Customer in the complaint procedure. Failure to draw up a report does not deprive the Consumer of rights arising from lack of conformity of Goods with the contract.

If after placing an Order it turns out that all or part of the Goods are unavailable, the Seller promptly informs the Customer. With the Customer's consent the Seller may fulfil the Order in part, propose substitute Goods with similar parameters or cancel the Order in whole or in part. If the Order is cancelled in whole or in part, the Seller refunds payment for the unfulfilled part promptly, no later than within 14 days. Partial fulfilment or delivery of a substitute does not occur without the Customer's consent.

6. Right of withdrawal (Consumer)

A Consumer who concluded a distance contract may withdraw from it within 14 days without giving reasons and without incurring costs, except costs specified in law (Art. 27 of the Consumer Rights Act). The period runs from the day the Goods come into the Consumer's possession or that of a third party other than the carrier designated by them. This right also applies to an Entrepreneur on consumer rights.

To meet the deadline it is sufficient to send the statement before it expires. The statement may be submitted in any form, in particular by e-mail to the Seller or in writing. The template in Appendix No. 1 may be used but is not mandatory.

The Consumer is obliged to return the Goods to the Seller no later than 14 days from the day they withdrew from the contract. Direct costs of returning Goods are borne by the Consumer unless the Seller agreed to bear them.

The Seller promptly, no later than within 14 days of receiving the withdrawal statement, refunds the Consumer all payments made by them, including delivery costs (except additional costs resulting from the Consumer's choice of a delivery method other than the cheapest standard method offered by the Seller). Refund is made using the same payment method used by the Consumer unless the Consumer agreed to another method that involves no costs for them. The Seller may withhold refund until receipt of the returned Goods or proof of their dispatch, whichever occurs earlier.

The Consumer is liable for any diminution in the value of Goods resulting from use beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions – the right of withdrawal does not apply (Art. 38 of the Consumer Rights Act), in particular to contracts:

where the subject of performance is Custom-made Goods, manufactured according to the Consumer's specification or serving to satisfy their individualised needs (including personalised Goods);

where the subject of performance is Goods liable to deteriorate rapidly or with a short shelf life;

where the subject of performance is Goods delivered in sealed packaging that cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery;

where the subject of performance is Goods which, by their nature, are inseparably mixed with other items after delivery.

Upon withdrawal the contract is treated as not concluded. Effects of withdrawal are governed by Arts. 32–35 of the Consumer Rights Act.

7. Consumer complaints – lack of conformity of Goods with the contract

The Seller is obliged to deliver Goods conforming to the contract. For Consumers and Entrepreneurs on consumer rights, the Seller is liable for lack of conformity of Goods with the contract on the terms set out in Chapter 5a of the Consumer Rights Act (Arts. 43a–43g). The statutory warranty regime under the Civil Code does not apply in this case.

The Seller is liable for lack of conformity existing at the time of delivery and revealed within 2 years of that time. It is presumed that lack of conformity revealed within 2 years of delivery existed at the time of delivery.

A complaint may be submitted in writing or electronically to the Seller. The report should describe lack of conformity of Goods with the contract, state the Customer's request (repair or replacement, and in cases indicated below – price reduction or withdrawal from the contract) and provide contact details. The template in Appendix No. 2 is helpful; its use is not mandatory. It is recommended to attach proof of purchase and, where possible, documentation (e.g. photos).

If Goods are not conforming to the contract, the Consumer may demand repair or replacement. The Seller may replace when the Consumer demands repair or repair when the Consumer demands replacement if bringing into conformity in the manner chosen by the Consumer is impossible or would require excessive costs. If repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring Goods into conformity with the contract (Art. 43d of the Consumer Rights Act).

The Consumer may make a statement on price reduction or withdrawal from the contract when: the Seller refused repair or replacement or did not bring Goods into conformity; lack of conformity persists despite an attempt to bring into conformity; lack of conformity is significant enough to justify immediate price reduction or withdrawal; or from the statement or circumstances it follows that the Seller will not bring Goods into conformity within a reasonable time or without undue inconvenience. The Consumer may not withdraw if lack of conformity is insignificant (Art. 43e of the Consumer Rights Act).

The Seller considers the complaint and responds within 14 days of receipt. Failure to respond within this period means the complaint is accepted (Art. 7a of the Consumer Rights Act).

Costs of repair or replacement, including delivery of Goods to the Seller, are borne by the Seller. If a complaint justifying refund is accepted, refund is made promptly, no later than within 14 days, using the same payment method used by the Customer unless the Customer agreed to another method.

8. Complaints and returns – Entrepreneurs (B2B)

For Customers who are Entrepreneurs (excluding Entrepreneurs on consumer rights), the Seller's liability for defects under statutory warranty is excluded pursuant to Art. 558 § 1 of the Civil Code. This exclusion does not apply if the Seller fraudulently concealed a defect (Art. 558 § 2 of the Civil Code).

The right of withdrawal described in Section 6 and complaint rules for lack of conformity described in Section 7 do not apply to Entrepreneurs, except Entrepreneurs on consumer rights.

Returns of Goods purchased by Entrepreneurs (e.g. wholesale orders) are governed by individually agreed terms. The Seller informs about them in the Goods description or through separate arrangements.

9. Manufacturer's warranty

Some Goods may be covered by a manufacturer's or distributor's warranty. Warranty terms and guarantor details are set out in the warranty statement (e.g. warranty card or Goods description). Warranty does not exclude, limit or suspend Consumer rights arising from lack of conformity of Goods with the contract or Entrepreneur rights under statutory warranty.

10. Custom-made and personalised Goods

For Custom-made Goods (including personalised with print, embroidery or according to the Customer's specification), before acceptance of the Order for fulfilment the Seller presents the Customer with the scope of personalisation and final price. Fulfilment begins after acceptance by the Customer and – if agreed – after payment of a deposit.

The fulfilment period for Custom-made Goods is indicated individually and may be longer than the standard period.

Before production begins the Customer accepts the final specification of personalised Goods, in particular content, colours, layout, dimensions and placement of print or embroidery. After acceptance of the specification and commencement of fulfilment, change or cancellation of the Order may be impossible, and complaints regarding accepted specification elements will not be considered, subject to rights arising from lack of conformity of Goods with the contract in other respects.

The Seller may present the Customer with a visualisation or specification of personalised Goods together with information on the effect of failure to submit comments. If the Customer, despite such notice, does not submit comments on the presented visualisation or specification within 3 business days of receipt, the Seller may treat it as accepted and begin fulfilment of the Order. This does not deprive the Consumer of rights arising from lack of conformity of Goods with the contract.

The Customer is responsible for the legality of materials provided for personalisation, in particular trademarks, graphics, logos, designs and other marks, and declares that they hold all rights necessary for their use. The Seller is not liable for infringement of third-party rights resulting from use of materials provided by the Customer for personalisation of Goods.

Under Section 6, the right of withdrawal from a distance contract does not apply to the Consumer in respect of Goods manufactured according to their specification or serving to satisfy their individualised needs. Rights arising from lack of conformity of Goods with the contract remain unaffected.

11. Seller's liability

The Seller is liable for non-performance or improper performance of the contract on the terms set out in law. Towards Consumers, the Seller's liability is not subject to exclusions or limitations other than those permitted by mandatory provisions.

The Seller is not liable for non-performance or delay in performance to the extent it results solely from reasons on the Customer's side (e.g. incorrect delivery address, failure to pay) or Force majeure.

The Seller endeavours to ensure uninterrupted operation of the Store. The Seller is not liable towards Entrepreneurs (excluding Entrepreneurs on consumer rights) for temporary unavailability of the Store due to technical reasons; the Seller informs about planned maintenance where possible.

In relations with Entrepreneurs (excluding Entrepreneurs on consumer rights), the Seller's total liability does not cover lost profits and is limited to the value of the Order, within limits permitted by law.

12. Out-of-court dispute resolution

A Consumer may use out-of-court (alternative) methods of handling complaints and pursuing claims (ADR). They may in particular apply to the voivodeship inspector of the Trade Inspection to initiate proceedings for out-of-court dispute resolution, to the permanent arbitration court at the voivodeship inspector of the Trade Inspection, and use free assistance from the district (municipal) consumer ombudsman.

Information on out-of-court dispute resolution is available, among others, on the website of the Office of Competition and Consumer Protection (https://polubowne.uokik.gov.pl).

The European Online Dispute Resolution (ODR) platform ceased accepting new cases and was discontinued in 2025. For cross-border matters the Consumer may use assistance from the European Consumer Centre (https://konsument.gov.pl).

Use of ADR is voluntary and requires consent of both parties. Regardless of the above, the Consumer retains the right to pursue claims before a common court.

13. Customer Account and electronic services

Through the Store the Seller provides free electronic services: access to the Store, maintenance of a Customer Account and – with consent – newsletter (Section 14). Technical requirements necessary to use the services are set out in Section 1, paragraph 4.

Account registration is voluntary. The Customer is obliged to provide true data and not to share login credentials with third parties.

The Customer is obliged to use the Store lawfully and in accordance with good practice and not to submit or transmit unlawful content.

The Seller may block an Account or terminate the contract for its maintenance with 14 days' notice for important reasons, in particular when the Customer uses the Store unlawfully or in breach of these Terms and Conditions, provided false data or infringes personal rights of others. A blocking decision includes reasons which the Seller communicates to the Customer. Blocking does not affect fulfilment of contracts concluded before blocking.

A Customer whose Account was blocked or whose account maintenance contract was terminated may appeal to the Seller's e-mail address within 14 days of being informed of the decision. The Seller considers the appeal within 14 days of receipt and informs the Customer of the outcome with reasons.

The Customer may at any time and without giving reasons delete their Account and discontinue electronic services by contacting the Seller.

Complaints regarding electronic services (e.g. Account operation or newsletter) may be submitted to the Seller's e-mail address. The report should describe the problem and provide contact details. The Seller considers the complaint promptly, no later than within 14 days of receipt, and informs the Customer how it was resolved.

14. Newsletter

The newsletter is a free, voluntary electronic service. Subscription is by providing an e-mail address and confirming subscription. Use of the newsletter requires consent to receive commercial information.

The Customer may unsubscribe from the newsletter at any time by clicking the unsubscribe link in a message or by contacting the Seller.

15. Product reviews

If the Store enables posting reviews of Goods, only Customers who purchased the given Goods may publish reviews. The Seller verifies origin of reviews by linking them to a fulfilled Order (e.g. by sending an invitation to leave a review to the Customer's e-mail address).

The Seller publishes all reviews meeting the above requirements, both positive and negative, and does not rank them by rating. Authenticity verification consists of confirming that the review was posted by a Customer who purchased the given Goods (e.g. by linking the review to an Order number or individual invitation sent by e-mail after Order fulfilment). The Seller informs alongside reviews that it takes such verification measures.

The Seller does not post false reviews, commission their creation from third parties or distort reviews to promote Goods. Reviews that violate law, good practice or third-party rights may be removed.

Reviews, comments and photos posted by Customers constitute user-generated content and are subject to the rules in Section 16, including the procedure for reporting and removing illegal content and the right of appeal.

16. User-generated content and reporting illegal content (DSA)

To the extent the Store enables users to post content (reviews, comments, photos), the Seller provides a hosting service within the meaning of Regulation (EU) 2022/2065 of the European Parliament and of the Council (Digital Services Act, "DSA") and applies the rules set out in this section.

Posting unlawful content is prohibited, in particular content violating law, personal rights or third-party rights (including copyright and trademarks), as well as misleading content.

Any person or entity may report content considered illegal to the Seller by sending a report to biuro@bezpiecznaodziez.pl. The report should include: sufficiently substantiated reasons, indication of the electronic location of the content (e.g. URL), contact details of the reporter and a statement of good-faith belief in the truthfulness and completeness of the information (Art. 16 DSA).

The Seller considers reports promptly, in a non-arbitrary, objective manner and with due diligence. The Seller informs the reporter of the decision taken and appeal options and, if content is removed or access restricted – also the author, providing reasons for the decision (Art. 17 DSA).

The Seller may remove illegal content or content breaching these Terms and Conditions or restrict access to it. The author of the affected content and the reporter may appeal to the Seller's e-mail address within 14 days of being informed of the decision. Appeals are considered within 14 days.

The contact point for users and for member state authorities, the European Commission and the European Board for Digital Services is biuro@bezpiecznaodziez.pl; the language of communication is Polish (Arts. 11–12 DSA). The national coordinator for digital services in Poland is the President of the Office of Electronic Communications (UKE).

17. Personal data (GDPR)

The controller of Customers' personal data is TUKAN s.c. Paweł Tuczkowski, Artur Klemann, ul. Worcella 31, 80-809 Gdańsk.

Data are processed for: conclusion and performance of the Sales Contract and Account maintenance (Art. 6(1)(b) GDPR); fulfilment of legal obligations, including tax and accounting (Art. 6(1)(c) GDPR); pursuit of the Controller's legitimate interests, including pursuing and defending claims and own marketing (Art. 6(1)(f) GDPR); and for the newsletter – on the basis of consent (Art. 6(1)(a) GDPR).

Recipients of data may include where necessary: carriers and logistics operators, payment operators, hosting and IT system providers, accounting office and authorised public authorities.

Data are stored for the duration of the contract and, after its end, for limitation periods for claims and periods required by tax and accounting law (as a rule 5 years from the end of the year in which the tax obligation arose). Data processed on the basis of consent – until consent is withdrawn.

The Customer has the right of access, rectification, erasure, restriction of processing, data portability and objection, and for data processed on the basis of consent – the right to withdraw consent at any time (without affecting lawfulness of processing before withdrawal). The Customer also has the right to lodge a complaint with the President of the Personal Data Protection Office.

Providing data is voluntary but necessary to conclude and perform the contract. Detailed information is in the Privacy Policy available on the Store website. Rules for cookies are set out in the Cookie Policy.

18. Protective and workwear Goods

Information on performance characteristics, standards, protection classes, certification, marking and intended use of Goods is presented in descriptions of individual Goods on the Store website and in manufacturer documentation.

The Customer is obliged to familiarise themselves with information on use, maintenance and limitations of Goods before starting use.

The Seller is not liable for consequences of using Goods contrary to their intended purpose, manufacturer's instructions, applicable standards or safety rules. This does not limit Consumer rights arising from lack of conformity of Goods with the contract.

Protective effectiveness of Goods depends on the type and level of hazard at the workplace, correct selection of Goods for that hazard and use in accordance with the manufacturer's instructions. Selection of personal protective equipment for specific working conditions is the responsibility of the Customer or employer.

Personal protective equipment offered in the Store bears required CE marking and declaration of conformity and is supplied with the manufacturer's instructions. On the Customer's request the Seller provides the declaration of conformity for given Goods.

For protective Goods (personal protective equipment), conformity of Goods with the contract is assessed taking into account parameters, standards and properties indicated in the Goods description and manufacturer documentation.

19. Final provisions

These Terms and Conditions are effective from the day of publication in the Store. The Seller may amend them for important reasons (change in law, change in scope or manner of services, introduction of new features). Amendments take effect on the date indicated in the notice, not earlier than 14 days after informing Customers. Orders placed before amendments take effect are governed by the previous wording.

Matters not regulated herein are governed by Polish law, in particular the Civil Code, Consumer Rights Act, VAT Act, provisions on the National e-Invoice System (KSeF) and – regarding personal data – GDPR.

The court competent for disputes with Customers who are not Consumers is the court with jurisdiction over the Seller's registered office. Disputes with Consumers are resolved by courts competent under general rules.

In case of conflict between provisions of these Terms and Conditions and mandatory provisions of law, mandatory provisions prevail and the remaining provisions remain in force.

Effective date: 1 June 2026 · Version 2.0

Appendix No. 1 – Contract withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

Appendix No. 2 – Complaint form

Helper form – its use is not mandatory.